Once submitted, trade program applications are typically reviewed and approved within to 3 business days.

Our Trade Program does not offer free shipping; however, we optimize shipping rates so you receive the best price available. This approach helps reduce total costs and delivers better overall value.

At this time, no additional discounts or coupon codes apply, as B2B pricing already reflects our best available rates.

We can hold orders for up to 1 week prior to shipment. Please note that shipping quotes are valid for 10 days, after which they will need to be requoted.

Orders are packed within up to 2 business days. Orders consisting of the same product typically require less packing time.

LTL orders typically require additional handling and coordination. Please allow 3–4 business days for packing and preparation before the order is ready for pickup or shipment.

Delivery timelines may vary depending on your location. As our warehouse is based in Hamilton ON, transit times are calculated from there. Kindly note that your items will ship out once payment is received.

Skid quantities depend on the specific products being ordered, as sizes, weights, and packaging vary.

If you need help, please reach out to our Customer Service team with the products and estimated quantities you’re interested in. They’ll be happy to review your order and advise on the most efficient shipping arrangement available.

At this time, we don’t offer moving or placement services. Our courier will deliver your order to the loading dock (where available), and any moving or setup afterward will be the customer’s responsibility.

If you have special delivery considerations, our team is happy to discuss them with you in advance.

Detailed specification sheets are available on every product listing on our website for easy reference. You can also reach out to our Customer Service team here for product support.

Suggested retail pricing is available directly on our website to help guide your pricing strategy.

Items may be returned in accordance with our return policy. Please note that return shipping costs apply; however, we offer preferred partner pricing through FedEx to help keep these costs as low as possible.