we want your outdoor space to feel perfect.
That’s why we offer a 30-day return policy on all Veradek orders. If you decide that a piece isn’t quite right for whatever reason, you have up to 30 days from the date of delivery to return your item(s). To initiate a return, email us at firstname.lastname@example.org or feel free to call us at 888.538.5552 between 8 am to 5 pm eastern time. We’re here to help you every step of the way.
You may return most eligible items – for whatever reason – up to 30 days from the date of delivery. All returned product must be in unused, as-new condition.
Products should be returned in their original packaging. On the outside the box, simply write your order number, name and your return address. On the inside, include your printed invoice slip and/or contact information, order number, and reason for return.
Please note that you will be responsible for return shipping costs (i.e FedEx/UPS shipping label). If required, we can provide pre-paid shipping labels to make the process easier. If you choose to ship on your own account, we recommend that you choose a shipping method that is trackable.
Once we receive your package, it will be inspected by our team. Provided it is in as-new condition in the original packaging, we will issue a refund less return shipping fees.
If the item was purchased as a gift, you’ll be issued an in-store credit less return shipping fees.