mason kona planter trio

I ordered 2 sets of these and both sets had pots with damage that looked like scratches and cracks and one small pot was missing in one set. It was annoying having to get past AI customer service to finally talk to a real person. They have AI answering your questions by email. They offered a 25% discount to keep the pots instead of shipping them back which I accepted as I didn't want to deal with more hassle and re-shipped the missing pot. I asked them to include the tray with the small pot as a courtesy for all the inconvenience and I got tracking numbers for two different shipments so I thought they did but I never received the tray and the tracking was stuck on " delivery attempted". I contacted them again and they only answered after 3 weeks I sent the email to say that I received second tracking as a mistake and they never shipped the tray. Seems like way too many mistakes are happening on their end and their resolution to my problem was only the minimal they could do. They don't appear to care much about customer service!